SHOP BY DEC 9 TO GUARANTEE HOLIDAY SHIPPING IN THE US

SHOP BY DEC 9 TO GUARANTEE HOLIDAY SHIPPING WITHIN THE US

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Start a Return or Exchange

1-800-963-9359
Mon-Fri 9am-5pm PST
Info@ZoeLev.com

Return & Exchange Policy

To help make gifting even easier this Holiday season, we are extending our typical return and exchange window. For eligible pieces purchased during or after our Black Friday sale, please submit a form by January 1st if you’d like to return or exchange. For a list of exclusions, please see below:

 

Return Exclusions: We will NOT authorize or accept returns/exchanges of any kind for the following items:

  • Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
  • Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site. 
  • All Items from our Tennis Collection
  • All Items from our Charm Locket Collection
  • All Items from our Fortune Collection
  • All items from our Bead Collection
  • All items from our Zodiac Collection
  • All birthstone jewelry
  • All Earrings for sanitary reasons
  • Vermeil Collection

There will be an 8% handling and restocking charge for all returns,
additionally service fees will not be refunded (i.e. Shipping and Rush
fees).

Submit the form below to initiate your return and we will respond with instructions and a return authorization number within 24 – 48 hours. 

START A RETURN


To start the process enter your order information

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