If for any reason your piece breaks, we gladly offer a repair service. The first 90 days are on us, thereafter a small service fee will be added and is subject to change on a case by case basis.
If we find that the piece is significantly damaged, missing stones, or beyond repair an exchange/replacement or additional fee may be required.
Please contact us here with your name and order number to initiate the repair process.
We offer alteration and add-on services as well and can vary in price depending on the request.
Alterations can include but are not limited to; cleaning, re-engraving, adding or removing links/beads, ring resizing.
If you are interested in adding a new initial/number to your existing piece we will gladly accommodate as most of our personalized pieces are meant to grow and change with you throughout life.
Contact us here along with your request and we will respond with authorization and instructions with in 24 – 48 hours.
