Promotions:
ZoeLev.com reserves the right to alter or cancel any promotions at any time without notice, If a promotion is being abused, we reserve the rights to cancel any order.
Personalized Product:
All of our personalized jewelry pieces are handcrafted. The text or engraving will not be perfect and will have minor imperfections which, in our opinion, gives it its charm vs. laser engraving.
Secure Payment:
Shopping at ZoeLev.com is safe. We use a SSL certificate to ensure all transactions are secured. We accept Visa, MasterCard, Discover, American Express, ShopPay, and AfterPay. Full payment is due before any order is processed.
Privacy:
We do not share or sell any information you supply to us with a third party. Any information we collect is to enable us to provide you with a better shopping experience and to facilitate the fulfillment of your order. Occasionally you may receive an email or SMS from us with a product update or promotion. If you do not wish to receive these emails you may opt out by contacting us at info@Zoelev.com.
Product Imaging:
All of our jewelry is shot to show as much detail as possible Some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visualize the items.
------------------------------------
ZoeLev.com uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. View our sitemap to see all pages.
Zoe Lev Jewelry ("we", "us", "our")
This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from zoelev.com (the “Site”).
1. Information We Collect
We may collect the following categories of personal information:
A. Identifiers
Name, email address, billing address, shipping address, phone number.
B. Commercial Information
Orders, purchase history, wishlist items, customer service interactions.
C. Payment Information
Processed securely by our payment processors (Shopify Payments, PayPal, Shop Pay, etc.). We do not store full credit card numbers.
D. Device Information
IP address, browser type, cookies, analytics data, site interactions.
E. User-Generated Content
Reviews, uploaded photos, comments (if applicable).
F. Social Media Information
If you choose to log in or interact through Instagram, Facebook, TikTok, or other platforms.
G. Geolocation
General location derived from your IP address.
2. How We Use Your Information
We use your information to:
-
Process orders and provide customer support
-
Communicate with you regarding orders or promotions
-
Personalize and improve the Site
-
Detect fraud or abusive behavior
-
Comply with legal obligations
3. Sharing Your Information
We may share your information with:
-
Service providers (Shopify, shipping carriers, payment processors)
-
Marketing platforms (Meta Ads, Google Ads, Klaviyo)
-
Fraud prevention tools
-
Legal authorities when required
We do not sell personal information for monetary value, but we may “share” data for targeted advertising as defined under California law.
4. Cookies & Targeted Advertising
We use cookies and pixels to:
-
Keep items in your cart
-
Measure site performance
-
Deliver personalized ads
You can opt out of targeted advertising via:
-
Browser settings: clear or block cookies
5. Your Rights (California Residents – CCPA/CPRA)
You have the right to:
-
Request access to your personal data
-
Request deletion of your data
-
Opt out of the sale or sharing of personal data
-
Correct inaccurate information
-
Limit use of sensitive personal information
To submit a request: info@zoelev.com
We will verify your identity before fulfilling any request.
6. Data Retention
We retain personal information for as long as necessary to:
-
Provide services
-
Comply with legal obligations
-
Resolve disputes
7. Minors
We do not knowingly collect data from children under 13. Parents may request deletion of minor data.
8. Security
We follow industry best practices to protect your information, but no online transmission is completely secure.
9. Changes
We may update this Privacy Policy periodically. Updated versions will be posted on this page.
Contact
For questions: info@zoelev.com
2. REFUND & RETURNS POLICY
We want you to love your Zoe Lev Jewelry pieces. If you are not completely satisfied, please review our return policy below.
1. Return Window
We accept returns within 10 days of delivery.
2. Eligibility
To qualify:
-
Item must be unworn, unused, and in original condition
-
Original packaging required
-
Proof of purchase required
- Exclusions apply, please see our return polciy for more details.
3. FINAL SALE ITEMS (No Returns or Exchanges)
The following items are final sale and non-returnable:
-
Personalized or custom-made jewelry
-
Engraved pieces
-
Nameplates, initials, or custom sizing
-
Made-to-order items
-
Items purchased during final sale promotions
- Lab grown, beads, initials, tennis collections
4. Restocking Fee
All approved refunds are subject to an 8% restocking fee.
This covers inspection, repolishing, cleaning, and restocking.
5. Refund Method
Refunds are issued to the original form of payment minus the restocking fee and any shipping fees.
Shipping fees are non-refundable.
6. Exchanges
We offer exchanges for eligible products within the 10-day window.
7. Damaged or Incorrect Items
If you receive an incorrect or damaged item, email us within 48 hours at info@zoelev.com with photos.
8. Repairs
Repairs may be available for a fee depending on the issue.
9. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
10. How to Start a Return
Email info@zoelev.com with:
-
Order number
-
Item(s) being returned
-
Reason for return
We will provide return instructions.
3. SHIPPING POLICY
Last Updated: [Insert Date]
We are committed to delivering your jewelry quickly and safely.
1. Processing Times
-
In-stock items: 1–3 business days
-
Personalized/custom items: vary by product (usually 5–14 business days)
2. Shipping Rates
-
Free U.S. shipping on orders over $300
-
Standard rates apply to orders under $300
-
Expedited shipping available at checkout
3. International Shipping
Yes — we ship worldwide.
Customers are responsible for:
-
Customs fees
-
Duties
-
Taxes
-
Import charges
These vary by country and are not included in product pricing.
4. Risk of Loss
Once the package is transferred to the carrier, risk of loss passes to the customer.
We are not responsible for:
-
Lost packages
-
Stolen packages
-
Carrier delays
5. Signature Requirement
No signature is required unless you request special handling.
6. Delivery Issues
If a package is marked “delivered” but not received:
-
Contact the carrier first
-
Then contact us at info@zoelev.com
We will help as much as possible but cannot guarantee replacements for carrier errors.
4. DMCA COPYRIGHT POLICY
Zoe Lev Jewelry respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).
If you believe your copyrighted work has been used without authorization, please send a DMCA notice to:
Email: info@zoelev.com
Subject: DMCA Takedown Request
Your notice must include:
-
Identification of copyrighted work
-
Identification of infringing material (URL)
-
Statement of good-faith belief
-
Statement under penalty of perjury
-
Your contact information
-
Your physical or electronic signature
We will:
-
Remove or disable access to the infringing material
-
Notify the user responsible
-
Allow a counter-notification process if applicable
Repeat infringers may have their accounts terminated.
5. ADA ACCESSIBILITY STATEMENT
Last Updated:
Zoe Lev Jewelry is committed to ensuring our website is accessible to all users, including individuals with disabilities.
We strive to follow WCAG 2.1 AA guidelines and continuously improve accessibility.
Accessibility Features
-
Alternative text for images
-
Logical structural markup
-
Keyboard navigation
-
Contrasting text and background
-
Accessible forms
Ongoing Improvements
We regularly audit our website and work toward increased usability for all visitors.
If You Need Assistance
If you experience difficulty accessing any part of our website, contact us immediately:
📧 info@zoelev.com
📞 323-513-8713
We will respond promptly and provide the information or support needed.